A price quotation is valid for 60 working days, if it has not been agreed upon otherwise.
A quotation compiled on the basis of insufficient data or data not corresponding to reality received from the client is not binding to the contractor.
An order is considered to have been received when the client and contractor have agreed upon all significant conditions, and the client has accepted the quotation in a form reproducible in writing.
If the source materials (or order) arrive late, the deadline for completing the order that was agreed upon is not binding to the contractor. A delay on the part of the client in forwarding the source materials may extend the period of performing work, whereas the new deadline shall be agreed upon between the parties after the source materials have actually arrived.
The material submitted must be in a form corresponding to the requirements provided by the contractor; in case of submitting print files and /or in case of submitting design materials.
In the case of design and layout work performed at Ecoprint, source files are not delivered to the client.
The contractor reserves the right to add expenses to the agreed price, deriving from changes in the specification of work or defects in the material brought by the client in comparison to what was originally agreed.
If a client wished to stop the work process after it has been initiated, s/he is required to pay for the work performed up to that moment pursuant to the invoice(s) presented by the contractor.
A client is required to pay for work after receiving the work pursuant to the invoice(s) presented by the contractor by the date indicated on the invoice(s).
A client is required to make an advance payment, if the parties have agreed upon this. If the advance payment is not made, the contractor has the right to stop the work process, while the deadline of delivering the work is extended by two (2) working days for each day when the advance payment is overdue.
In case of delaying with payments, the contractor has the right to demand the payment of a fine for delay of 0.02% for each day the payment is overdue.
A client shall notify the contractor of a work’s non-conformity to the terms and conditions of the agreement no later than in two weeks (14 days) after the receipt of the goods. A notification on non-conformity must be in a written format and include a precise description as well as samples.
A contractor is required to eliminate non-conformities that have occurred due to its fault at a time agreed upon with the client.
All claims proceeding from agreements and connected to this work (incl. claims concluded with third parties) must be recorded before submitting the order. Later claims or any potential penalties and sanctions shall not be considered for compensation.